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An interactive kiosk is a computer terminal featuring specialized hardware and software designed within a public exhibit that provides access to information and applications for communication, commerce, entertainment, and education.
Early interactive kiosks sometimes resembled telephone booths, but can also be used while sitting on a bench or chair. Interactive kiosks are typically placed in high foot traffic settings such as hotel lobbies or airports.
Integration of technology allows kiosks to perform a wide range of functions, evolving into self-service kiosks. For example, kiosks may enable users to enter a public utility bill account number in order to perform an online transaction, or collect cash in exchange for merchandise. Customised components such as coin hoppers, bill acceptors, card readers and thermal printers enable kiosks to meet the owner's specialised needs.
Types of kiosks:
The telekiosk can be considered the technical successor to the telephone booth, a publicly accessible set of devices that are used for communication. These can include email, fax, SMS, as well as standard telephone service. Telekiosk is rarely seen or heard anymore.
Telekiosks gradually appeared around the United Kingdom in the first years of the 21st century. Some are situated in shopping centres and transport terminals, with the intention of providing detailed local information. Others are in public places, including motorway service areas and airports.
The International Telecommunications Union is promoting the use of the telekiosk in Africa and parts of Asia where local people do not have access to communications technology. In part this work addresses the "digital divide" between rich and poor nations. There are, however, great practical benefits. The scheme in Bhutan aims to provide an E-Post system, whereby messages are relayed by telephone, then delivered by hand to rural areas, easing the problems of transporting letters across the countryside. Health, agricultural and educational information is also available.
Financial services kiosk
The financial services kiosk can provide the ability for customers to perform transactions that may normally require a bank teller and may be more complex and longer to perform than desired at an ATM. These are sometimes to referred to as "bank-in-a-box" and the first prime example would be the Vcom units deployed in 7-11 in U.S.
An interactive kiosk which allows users to print pictures from their digital images. The marquee example began with Kodak who had at one point had over 100,000 units up and running in the U.S. Many of these units were customized PC's with an LCD which would then print to central printer in Customer service. Two major classes of photo kiosks exist:
An Internet kiosk is a terminal that provides public Internet access. Internet kiosks sometimes resemble telephone booths, and are typically placed in settings such as hotel lobbies, long-term care facilities, medical waiting rooms, apartment complex offices, or airports for fast access to e-mail or web pages. Internet kiosks sometimes have a bill acceptor or a credit card swipe, and nearly always have a computer keyboard, a mouse (or a fixed trackball which is more robust), and a monitor.
See also: Ticket machine
Many amusement parks such as Disney have unattended outdoor ticketing kiosks. Amtrak has automated self-service ticketing kiosks. Busch Gardens uses kiosks for amusement parks. Cruise ships use ticketing kiosks for passengers. Check-in Kiosks for auto rental companies such as Alamo and National have had national deployments. The ticket halls of train stations and metro stations have ticketing kiosks that sell transit passes, train tickets, transit tickets, and train passes.
Movie ticket kiosk
Many movie theater chains have specialized ticket machines that allow their customers to purchase tickets and/or pick up tickets that were purchased online. Radiant and Fujitsu have been involved in this segment.
A new way to order in-cafe from tablet kiosks. Kiosks are available in addition to cashier stations so that wait time is reduced for all guests. The kiosk is highly visual and includes a product builder to assist with order accuracy and customization.
DVD vending kiosk
An example of a vending kiosk is that of the DVD rental kiosks manufactured by several manufacturers, where a user can rent a DVD, secured by credit card for $1 per day.
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